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Collaboration with workers, early claims support critical to recovery

When a cumulative trauma claim is filed with an employer the approach should be much the same as with all claims, experts say: If the claim is accepted, worker advocacy is often the best medicine.

“Injured worker advocacy and support early in the cycle of the claim is critical,” said Jennifer Cogbill, Frisco, Texas-based senior vice president of GBCare with Gallagher Bassett Services Inc.

The advocacy approach typically involves supporting the worker with improved communication and guidance — the aim is to establish a collaborative relationship instead of one that might be deemed adversarial, according to experts.


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