Continuing the predictions for workers' comp in 2019.
6. The “advocacy” claims model will gain a lot more traction.
7. “Opt-Out” will not gain traction.
8. Service companies that deliver best-in-class customer service – and build that into their branding messaging – will win.
9. More success in reducing long-term opioid usage by more payers.
10. Payers will implement business models and processes using Artificial Intelligence