Continuing the predictions for workers' comp in 2019. 6. The “advocacy” claims model will gain a lot more traction. 7. “Opt-Out” will...

If there was ever an impossible-to-predict year, 2019 is it. An unstable White House, divided Congress, uncertain-at-best economic...

Well, who knew a holiday week post on customer service would be so popular? It appears we struck a nerve there, perhaps driven as much by...